Peer-to-peer (P2P) trading offers a fast and flexible way to deposit or withdraw funds on Deriv, but like any transaction between two parties, things don’t always go smoothly. Maybe a payment wasn’t received, or the details don’t match what was agreed, this is where Deriv’s dispute process comes in to protect both buyers and sellers. In this guide, we’ll break down exactly what happens if a P2P dispute is raised on Deriv, how the resolution process works, and what you can do to protect yourself when trading P2P. The FCA Forex Scam Guidance is there to help you identify forex trading related fraud and scams. Keep yourself up to date.
If you want to check counterparty quality before trading, see How to Check P2P Ratings on Deriv and How to Raise a Dispute on Deriv P2P.
If you have not yet created a Deriv account you can do that here.
Step 1: A Dispute Is Raised
Either party can raise a dispute if there’s disagreement over payment, such as a buyer claiming they paid but the seller not confirming receipt.
Step 2: Funds Remain in Escrow
Once a dispute is raised, the funds involved in the order stay held in escrow rather than being released to either party, preventing anyone from losing money before the issue is reviewed.
Step 3: Deriv Requests Evidence From Both Sides
Both the buyer and seller are typically asked to submit evidence, such as payment receipts, bank statements, or screenshots supporting their side of the disagreement.
Step 4: Deriv’s Team Reviews the Case
A support or compliance team reviews the submitted evidence and the chat history from the order to determine what actually happened.
Step 5: A Decision Is Made
Based on the evidence, Deriv decides whether to release the funds to the buyer, return them to the seller, or apply another resolution depending on the specifics of the case.
Step 6: The Order Is Closed
Once resolved, the order closes with the outcome applied, and the case is recorded, which can factor into either party’s trading history if there’s a pattern of disputes.
Why This Process Exists
The dispute system exists specifically to protect both buyers and sellers from being forced to trust each other blindly, since Deriv holds the funds and makes the final call based on evidence rather than either party’s word alone. In another artice we cover How to cancel a P2P order.
Beyond Resolving Trade Disputes
Once your dispute is resolved, some users start looking at Deriv from a different angle and that is earning by referring others to the platform rather than trading themselves. Deriv’s Partners program is designed for exactly this.
For those wanting to build a broader online income through affiliate marketing more generally, Wealthy Affiliate is designed to teach beginners the fundamentals of building an affiliate marketing business from scratch.
FAQ: Deriv P2P Disputes
How long does a P2P dispute take to resolve? This varies depending on the complexity of the case and how quickly both parties submit evidence, but Deriv aims to resolve disputes as promptly as possible.
What evidence should I submit for a dispute? Payment receipts, bank or wallet statements, and screenshots of the chat conversation are typically the most useful.
Can I still get my money back if I lose a dispute? The outcome depends on the evidence reviewed. This is why keeping clear records during the trade matters, regardless of which side you’re on.
Does raising a dispute affect my P2P account standing? Occasional, legitimate disputes generally don’t cause issues, but a pattern of frequent disputes may be reviewed by Deriv’s compliance team.
